First Call Center on West Coast

This customer care facility was Wachovia’s first call center on the West Coast. It was designed on a fast-track schedule, with the first “live” call received approximately six months after Stevens & Wilkinson and idea|span were selected as the design team by the client.

Creating 'Meet & Greet' Setting

The 500-agent center was designed to include open and collaborative office spaces that enhance communication. Beautiful amenity spaces, including an extensively landscaped site with water features and outdoor gathering spaces, encourage employees to ‘meet and greet’ outside of the workplace setting.

This new customer care facility is the first of its kind on the West Coast. Building highlights include an extensive landscape design, collaborative work spaces and outdoor gathering areas.

Design Awards:
ASID Georgia Chapter – 2006 Silver Award of Excellence in Corporate Interiors (over 10,000 SF)
Northwest Construction Magazine – Best of 2004 Award

ClientWachovia LocationSalem, OregonProject Size77,500 square feet